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 CIPD PRESS RELEASE 26 January 2006
People management has key role to play in boosting NHS
service delivery
The role of better people management in improving the ability of
the NHS to deliver high quality healthcare services is the focus
of a major new research project led by the Chartered Institute
of Personnel and Development (CIPD) in partnership with the
NHS and the Healthcare People Management Association.
The objective of the research is to identify the human resource
management practices that will contribute to improved
performance in the NHS and the cultural changes necessary
to ensure line managers are able to manage effectively.
Phase one of the two and a half year research project has now
been completed. The report of this first phase, produced by a
team from the University of Manchester, combines a thorough
and rigorous analysis of the existing literature on human
resource management and performance with the findings of
initial consultations with over 40 staff working in the NHS. It will
be formally launched at an event today (26 January 2006) where
speakers will include:
* Andrew Foster, Director of Workforce, Department of Health
* Mike Pyrah, President, Healthcare People Management Association
* Duncan Brown, Assistant Director General, CIPD.
Phase two will involve more detailed studies of human resource
management in practice within the NHS, including in-depth
case studies within three pairs of similar NHS organisations,
with histories of varying levels of performance.
Duncan Brown, CIPD Assistant Director General, said:
"When you are the largest employer in Europe, the best way to
manage people to achieve the service goals of the organisation
is a core business challenge. When that same organisation is
undergoing significant structural change, relies on large
numbers of people who are not direct employees to deliver its
objectives, and who's employees are responsible for life and
death decisions, the challenges are greater still.
"It is now widely acknowledged that people management has a
key role to play in delivering performance, and previous research
has demonstrated relationships between how staff are managed
and patient mortality rates.
"The first phase of this study has demonstrated that the unique
characteristics of the NHS makes applying 'best practice'
derived from the private sector a highly questionable, if not
impossible strategy. Instead, the study has identified a range
of practices already in place across the NHS. This project will
help one of the largest employers in the world to identify and
spread good people management practices to ensure it can
become more effective, and deliver its core objectives of
improving health care service delivery to the UK population."
Peter Hall, HR Capacity Unit, Department of Health, said:
"The people who work in the NHS deliver amazing results every
day. But a large employer like this cannot afford to stand still.
Through this project we will be able to help spread good
practice in the management of people right across the NHS,
and so to maximise the quality of care we deliver and the value
for money we are able to offer the UK taxpayer."
Peter King, Executive Director, Healthcare People Management
Association, said:
"The delivery of healthcare to the UK population requires a huge
number of people, not all of whom are even directly employed
by the NHS. They cover a wide range of types of work, and
include many from a variety of professional groups. This poses
unique management challenges that people management
professionals in the NHS are dealing with every day. This project
will enable us to identify good practice, and to help human
resource managers and their line management colleagues
across the NHS to learn from one another and improve the way
they manage people to deliver the best possible results."
Notes to Editors:
* A summary of the phase 1 report, 'Improving health through
human resource management: A starting point for change', is
available at: http://www.cipd.co.uk/changeagendas
* The full phase 1 report, 'Improving health through human
resource management: Mapping the territory', is available from
the CIPD bookstore: http://www.cipd.co.uk/bookstore
Press Enquiries
Robert Blevin / Gerwyn Davies / Emma Price / Charlotte Richardson
Tel : 020 8612 6400
Mobile : 07793 256763
Email: mailto:press@cipd.co.uk
Website: http://www.cipd.co.uk/press
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